Residential Services Coordinator III (Transport)

• Make a difference every day in the lives of the underserved
• Join a mission driven organization with a people first culture
• Excellent career growth opportunities

Join us and find a career that supports:
• Caring for overlooked, underserved, and vulnerable patients
• Diversity, equity, inclusion, and belonging
• Autonomy in a warm team environment
• Growth and training

Perks and Benefits
In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including:
• DailyPay, receive your money as you earn it!
• Tuition Assistance and dependent Scholarships
• Employee Assistance Program (EAP) including free counseling and health coaching
• Company paid life insurance
• Tax free Health Spending Accounts (HSA)
• Wellness program featuring fitness memberships and product discounts
• Preferred banking partnership and discounted rates for home and auto loans

*Eligibility for perks and benefits varies based on employee type and length of service. 

Now is your moment to make a difference in the lives of the underserved.

If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to “Always Do The Right Thing!”, and to collectively do our part to heal the world, one patient at a time.

MASAC (Massachusetts Alcohol and Substance Abuse Center) is a Section 35 treatment center located in the beautiful Myles Standish State Forest in Plymouth, MA.  This role is working with individuals with substance use disorders.  

As a Residential Services Coordinator III at Wellpath within the Massachusetts Substance Abuse Center (MASAC), you will play a crucial role in overseeing specially trained staff to ensure the secure transportation of residents/detainees to various off-site locations. Your responsibilities will encompass coordinating and facilitating transportation logistics for medical and psychological consults, specialized treatment, evaluations, court appearances, and other assigned destinations, demonstrating a commitment to the safety and well-being of individuals under care. This role demands a high level of organizational expertise and a keen focus on maintaining the security and efficiency of transportation services for residents within the MASAC facility.

Our ideal candidate will be academy trained and must have a valid driver's license.

• Safely transports patients to various off-site destinations, actively engaging with them to monitor their environment and well-being while providing de-escalation and redirection as necessary.
• Writes comprehensive reports on a variety of subjects, including off-site issues and activities, and operates within a patient-centered model, verbally guiding them and keeping them informed of any changes to routine or environment.
• Provides supportive oversight during off-site activities such as medical visits, court trips, and external consultations, ensuring patient safety and adherence to policies and procedures.
• Monitors and addresses environmental concerns by inspecting equipment, systems, and physical structures to maintain a secure environment for all patients.
• Responds to emergencies alongside clinical and medical team members, utilizing verbal de-escalation techniques to modify disruptive behaviors and ensuring the safe operation of transport vehicles in accordance with state and local traffic regulations.

Education

• High School diploma or equivalent required.

Experience

• Must be at least 19 years of age.
• Prior work experience with transporting patients in a hospital or secure mental health setting preferred, with a focus on patient safety.
• Must be willing to participate in extensive, ongoing training regarding serious mental illness, de-escalation and intervention techniques, core strategies, patient safety, and safe transportation techniques.
• High degree of specialty being sole responsibility for patient throughout the transportation process.
• Strongly prefer academy trained.

Licenses/Certifications

• Drivers License with a verifiable favorable driving record

We celebrate diversity and are committed to creating an inclusive environment for all employees.

We encourage you to apply! If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.

Deadline to apply to this position is contingent upon applicant volume.  Those positions located in Colorado will have a specific deadline posted in the job description.